Cancellation & Refund Policy

This Refund and Cancellation Policy outlines the terms and conditions governing membership fees paid to the Guwahati Tea Auction Committee (hereinafter referred to as "GTAC") for various membership categories, including but not limited to Producers, Brokers, Buyers, and Warehouses. This policy is subject to the GTAC's Articles of Association, By-laws, and any official circulars issued from time to time regarding membership fees and related matters.

  1. Membership Fees and Renewal:
    1. Membership fees are determined based on specific criteria applicable to each membership category, as notified through official circulars issued by GTAC.
    2. Membership is valid for an annual period from April 1st to March 31st of the following year.
    3. Annual renewal of membership is required, and the applicable renewal fee must be paid on or before the date specified in the renewal notice, typically before the commencement of the new membership year (April 1st).
  2. Cancellation by Member:
    1. Members wishing to cancel their membership must submit a written request for cancellation to the GTAC Secretariat. This request can be submitted via registered post, email to [Insert Official GTAC Email Address], or in person at the GTAC office during working hours.
    2. The cancellation request must clearly state the member's name, membership category, membership ID (if applicable), and the reason for cancellation.
    3. The effective date of cancellation will be the date the written cancellation request is received by the GTAC Secretariat, unless otherwise specified in the cancellation request and approved by GTAC.
  3. Refund Policy:
    1. New Membership Applications:
      1. If a new membership application is rejected by the GTAC as per its rules and regulations, the full membership fee paid will be refunded to the applicant.
      2. Refunds for rejected applications will be processed within [Insert Number, e.g., 30] working days from the date of rejection notification.
    2. Membership Cancellation by Member:
      1. Membership fees are generally non-refundable once the membership has been activated for the current annual period (April 1st to March 31st).
      2. No refunds will be provided for partial use of membership benefits or for cancellations made during the membership year.
      3. Exceptions to this policy may be considered on a case-by-case basis at the sole discretion of the GTAC Managing Committee, particularly in cases of unforeseen circumstances or genuine hardship. Any such exception will require a formal written application detailing the reasons for the refund request along with supporting documentation.
    3. Membership Cancellation by GTAC:
      1. GTAC reserves the right to suspend or terminate a membership in accordance with its Articles of Association, By-laws, and other applicable rules and regulations, including but not limited to breach of conduct, non-payment of dues, or violation of GTAC policies.
      2. In the event of membership cancellation by GTAC due to a member's fault, no refund of membership fees will be provided.
      3. In exceptional circumstances, if GTAC cancels a membership for reasons not attributable to the member's fault, a partial refund of the membership fee for the remaining unexpired portion of the membership year may be considered at the sole discretion of the GTAC Managing Committee. The calculation of any such partial refund will be determined by GTAC.
    4. Annual Renewal Fees:
      1. Annual renewal fees are non-refundable once the new membership year (April 1st) has commenced.
      2. Members who choose not to renew their membership must inform the GTAC in writing before the commencement of the new membership year to avoid any potential issues.
  4. Refund Process:
    1. All eligible refunds will be processed using the same method of payment used for the original transaction, wherever feasible.
    2. If the original payment method is not available, GTAC will arrange for an alternative method of refund, such as a cheque or bank transfer. The member will be required to provide the necessary details for processing the refund.
    3. Refund processing times may vary depending on the payment method and internal procedures. GTAC will make reasonable efforts to process refunds in a timely manner.
  5. Changes to the Policy:
    1. GTAC reserves the right to modify or amend this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on the GTAC website or through official circulars. Members are advised to review this policy periodically for any updates.
  6. Contact Information:

    For any queries regarding this Refund and Cancellation Policy, please contact the GTAC Secretariat at:

    Guwahati Tea Auction Committee
    G S Road, Dispur
    Guwahati - 781 006 (Assam)
    Phone: +91 361 226 1832
    Email: info@assamteaxchange.com
    Website: https://assamteaxchange.com

  7. Governing Law and Jurisdiction:

    This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, and the courts in Guwahati, Assam, shall have exclusive jurisdiction to settle any disputes arising out of or in connection with this policy.